| TeleCARE : Voice Mail System |
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TeleCARE is an answer to all your communication hassels in one simple package by offering you a telephonist to receive and transfer calls, a secretary to screen calls, take and convey messages, and a personlised advertising medium for your products and services. It is available in 2 models that include with features for practical use and easy installation to suit the businesses of all sizes.
How it works?
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| Your company's existing phone line are connected to your PABX or keyphone system. 4 new single line extensions from your PBX a Keyphone system are require to connect to the TeleCARE Voice Mail System (4 each card). In this simple configuration, TeleCARE can handle 4 calls(4 ports) simultaneously. The number of ports for the voice mail system will very much depending on the number of available ISA slots in your computer. The system can handle up to 6 TeleCARE voice cards, ie. 24 ports.When there is an incoming call, the calls can be wither answered by the operator or by TeleCARE Voice Mail. The call is then routed to the respective extension. If the call is not answered at the extension, the caller can opt to be re-routed to the operator or to the personal mailbox to leave a message. |
There are two type of models, the TeleCARE Business Voice Mail and theTeleCARE Advanced Business Voice Mail.
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| FEATURES: |
Auto Attendent
- Multiple Operator extension
- Even call distribution to operator
- Time of day greeting
- Normal, lunch, and after office hours greeting
- Alternate company greetngs
- Holiday greeting
- Multi-level directory
- Dail-by-name
- Cut through option prompts
- Audio yellow pages/ extension directory
- Call screening
- "Do Not Disturb"
- Flexible extension numbering
- Invalid extension detection
- Backup Extension
- Multiple languages
- Multiple companies support
- Voice bulletin/ Audio text
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Voice Mail
- Voice messages recording
- Alternate personal greeting
- Call forward out/"Follow Me"
- Pager message
- Tutorial for new users
- Configurable mailbox capacity
- Recording of live conversation
- 8 types of mailboxes/ Class-of-Service
- Mailboxes of shared extensions
- One mailbox for multiple extensions
- Review of new, saved & deleted messages
- Password protection
- Time-stamped messages
- Urgent or normal messages
- "Empty" message are discarded
- Message rewind, pause & fast forward
- Message forwarding with comment
- Distribution lists
- Reply to sender
- Transfer call to sender
- Remote message notification
- TeleCARE message lamp
- Remote mailbox access
- Remote feature setting
- Instant new message notification
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Integration & Administration
- Statistics of call outcomes
- Auto cadence configuration & PBX driver
- Online configuration
- Online wizard & help
- In-band signal integration support
- Out-of-band integration support
- Auto house keeping
- Online status
- Day light saving
- Remote system administration
- Database disk back up
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Additional Features
Available only in TeleCARE Advanced Business
- Flexible AA and call handling features configuration
- Unlimited levels of Directory Assistance/Autotext
- Interative message with Q&A mailbox
- IVR generator
- Personalised call processing at each mailbox
- External message notification with different priority levels
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Technical Specifictions :
PC Requirements
- IBM or Compatible PC with 486DX4 or higher Processor
- DOS 5.0 or higher with 4MB RAM or
- Window NT 4.0(with service pack 4) or higher with at least 32MB RAM
Power Requirements for TeleCARE Voice Mail Card
- 5VDC @ 280mA
- 5VDC @ 10mA
Phoneline Requirements
- 600 ohm line impedence(default)
- Type of line: Loop start
- Ring Defect: 24-90 VMS
- Loop Current: 15-80mA
- DTMF tones (0-9, *,#, A,B,C,D)
- DTMF detect duration: 40ms (min)
- DTMF detect level:-32dBm to -2dBm
System Capacity
- 4 ports per card
- Configurable up to 24 ports
- Unlimited Mailboxes
PBX Requirements
- Analog ports
- DTMF tones to and from extensions
- inband DTMF signals, out-of-band serial or SMDI signals
Operating Conditions
- Operating temperature: 0- 60 degree celcius
- Operating humidity:10-90% (non-condensing)
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